FAQ

Q. What is your standard turnaround time?

A. Our standard lead time is 8 to 10 business days after the final approval on specification sheets we send prior to printing.

Q. Is there any way I can get fastest shipping?

A. Yes we do offer rush service plan with 6 or 8 business days with a small fee.

Q. Can I print custom/my own artwork?

A. Yes, as we are specialized in all sort of customize printing so you can have your own artwork printed.

Q. How do I make sure what would be finish product look alike?

A. Normally we do work on digital proof with flat and 3d view for the approval so that makes all clear what exactly the box will look alike after printing and assembling. Also for bulk orders we send a physical sample with small sampling fee to make sure everything should be printed as per customer’s requirements.

Q. Can I get wholesale prices?

A. We have a special program for resellers/whole sellers and graphic designers which include special discounts.

Q. Do you ship outside of Australia?

A. Yes, we are entertaining customers in UK, USA, Canada and Australia. We do offer free shipping within Australia.

Q. Which payment methods you accept?

A. We do accept Visa, Master, Amex, Discover, Check, or PayPal.

Q. Which printing method you use?

A. We have a skilled labor force and highly advanced offset, digital and screen process available in-house.

Q. What file type you require for printing?

A. We require psd, pdf, ai, format with min of 300dpi file for printing.

Q. How should I process the order?

A. You can process your order in easy 4 steps.

1. Submit your quote request
2. Upload your artwork or email us
3. Approval of digital proof
4. Once the payment is confirmed your order will be transferred to production